APEX SUITE AI

SMS/Text Messaging Privacy Policy

Last Updated: July 25, 2026

This SMS/Text Messaging Privacy Policy (“SMS Privacy Policy”) explains how Apex Suite AI, LLC (“Apex Suite AI,” “we,” “us,” or “our”) collects, uses, and protects information relating to our text messaging (SMS/MMS) program. It supplements our general Privacy Policy and Terms of Service, which are incorporated by reference. Where any conflict exists specifically regarding mobile/SMS data, this SMS Privacy Policy controls.

By providing your mobile phone number and opting in to receive text messages from Apex Suite AI, you agree to the practices described below.

1. Mobile Information We Collect

In connection with our SMS program, we collect and process:
  • Your mobile phone number;
  • Your opt-in status and consent records (including the date, time, and method of opt-in);
  • Message content you send to or receive from us in the course of the program;
  • Delivery, engagement, and opt-out (STOP) status;
  • Related technical metadata (for example, message timestamps and carrier delivery receipts).

2. No Sharing of Mobile Information — Consent & Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties or affiliates under any circumstances.

We may share mobile information only with vendors and subcontractors that support the operation of our messaging program (for example, our messaging platform and telecommunications providers such as Twilio, and our customer-support tooling), and only to the extent necessary for them to deliver those services on our behalf. These providers are contractually bound to protect your information, to use it solely to provide their services to us, and not to use it for their own marketing purposes.

We do not sell your mobile phone number or SMS consent data, and we do not share it for cross-context behavioral advertising.

3. How We Use Your Mobile Information

We use the mobile information we collect to:

  • Send you the messages you have opted in to receive (see Section 4);
  • Maintain records of consent and opt-out as required by applicable law and carrier rules;
  • Respond to your requests for help (HELP) and process opt-out requests (STOP);
  • Operate, secure, troubleshoot, and improve our messaging program;
  • Comply with legal obligations, including telemarketing, anti-spam, and carrier/CTIA requirements.

4. Types of Messages and Message Frequency

Depending on the campaign you opt in to, messages may include account and service notifications, appointment reminders and confirmations, customer-care responses, and (where you have separately consented) account-related updates and offers.

Message frequency varies. Message frequency depends on your activity and the campaign(s) you have opted in to. You may receive recurring messages, and the number of messages will vary based on your interactions with the Service.

5. Message and Data Rates

Message and data rates may apply. Any charges are billed by and payable to your mobile service provider. Apex Suite AI does not charge for the messages themselves, but standard message and data rates from your carrier may apply to each message sent or received. Please contact your wireless provider for details about your plan.

6. Opting Out and Getting Help

  • To opt out at any time, reply STOP to any message. After you send STOP, we will send one final confirmation message and will not send further messages unless you opt in again.
  • For help, reply HELP or contact us at [email protected].


Carriers are not liable for delayed or undelivered messages.

7. Data Retention and Security

We retain mobile numbers and consent records for as long as necessary to operate the program, evidence consent, and comply with legal and carrier obligations, after which they are deleted or anonymized. We protect mobile information using industry-standard technical and organizational safeguards, including encryption of data in transit and at rest and access controls restricting internal access to a need-to-know basis, consistent with our general Privacy Policy.

8. Your Rights

You may request access to, correction of, or deletion of the mobile information we hold about you by emailing [email protected]. Additional rights available to residents of the EEA/UK (GDPR) and California (CCPA/CPRA) are described in our general Privacy Policy.

9. Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. When we do, we will update the “Last Updated” date above and, for material changes, provide notice as described in our general Privacy Policy. Your continued participation in the messaging program after the effective date constitutes acceptance of the updated policy.

10. Contact Us

Apex Suite AI, LLC
30 N Gould St, Ste N
Sheridan, WY 82801
Email: [email protected]

Messaging Infrastructure

One-Time Setup Fee

$

247

.99

Required per business. Covers the onboarding work to get your messaging system properly set up — intake, brand registration submission with the carriers, phone number provisioning, and infrastructure configuration. With new industry compliance requirements taking effect, this setup ensures your system is built to the latest standards from day one.

What’s included:

Base Mode

For individuals and small businesses getting started with compliant messaging.

$

79

.99

per month

Optional: +1 additional campaign for $24.99 / month (max 2 total)

Most Popular

Pro Mode

For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.

$

149

.99

per month

Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)

Command Mode

For established businesses with large contact lists and higher message volume that need infrastructure built for scale.

$

299

.99

per month

Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)

Base Mode

For individuals and small businesses getting started with compliant messaging.

$

799

.90

per year

Includes 2 months free

Optional: +1 additional campaign for $24.99 / month (max 2 total)

Most Popular

Pro Mode

For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.

$

1,499

.90

per year

Includes 2 months free

Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)

Command Mode

For established businesses with large contact lists and higher message volume that need infrastructure built for scale.

$

2,999

.90

per year

Includes 2 months free

Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)

Timeline to send:
Your phone number is provisioned quickly. Carrier review for A2P 10DLC takes approximately 1–4 weeks for full approval. However, some registrations may require additional vetting, documentation, or carrier review depending on the nature of the business, messaging use case, industry category, campaign type, or overall compliance requirements — this window is set by US telecom carriers and applies to every messaging platform, not just Apex Suite. Toll-Free verification (when applicable) takes on average 3–7 days. We’ll keep you updated through every step inside your dashboard.

Need more volume? Add a boost anytime. (Purchase in APP)

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